Welcome to safe flight experience

Guidelines for safe travel

As Turkish Airlines, our priority is to make sure that you, our dear guests, have a safe and comfortable journey.

We want you to feel safe and comfortable during your travels. As the Turkish national flag carrier, we have specified new criteria and taken new measures in all our procedures together with health authorities, drawing on the experience of Türkiye's successful fight against the Covid-19 pandemic.

We present you the guidelines for safe travel in this manual and wish you a pleasant flight.

We have been awarded the Diamond status with our safe travel standards.

We have been awarded the Diamond status by APEX Health Safety powered by SimpliFlying for our efforts in ensuring the highest standards of cleanliness and sanitization. You can visit the APEX Health Safety page for detailed information about the assessment, which includes 75 touchpoints in 10 categories.

Before the flight

Online check-in

We recommend that you complete your check-in online via either our mobile application or website in order to reduce your contact rate.

Arriving at the airport

In order to avoid any time loss due to additional measures taking at the airports, you are recommended to arrive at the airports at least 3 hours before your flight.

Check-in time

Please note that check-in procedures will end at least 45 minutes before the scheduled departure time for domestic flights and 60 minutes before international flights.

Online check-in

We recommend that you complete your check-in online via either our mobile application or website in order to reduce your contact rate.

Arriving at the airport

In order to avoid any time loss due to additional measures taking at the airports, you are recommended to arrive at the airports at least 3 hours before your flight.

Check-in time

Please note that check-in procedures will end at least 45 minutes before the scheduled departure time for domestic flights and 60 minutes before international flights.

Belongings permitted in the cabin

One piece of cabin baggage per passenger not to exceed 8 kg in the Economy Class and two pieces of cabin baggage per passenger up to 8 kg and not to exceed 16 kg in total in the Business Class, one personal item per passenger are permitted for both cabin classes.

Personal mask and hygiene equipment

As part of personal health measures, we recommend you to wear a mask the moment you step out of your home. Since single use surgical masks should be changed every four hours, you must bring extra masks and hygienic hand wipes to last you the duration of your journey. Masks with one-way valves or vents are not allowed. Used masks should be put into personal waste bag without touching the front surface of the mask.

Belongings permitted in the cabin

Personal mask and hygiene equipment

At the airport

Mask use

Wearing a mask is obligatory at all points at the airport as of your entrance. Masks with one-way valves or vents are not allowed.

Physical distance

Lines are marked for your safe physical distance. You should keep a physical distance of at least 1.5 meters.

Hand sanitizers

Hand sanitizers are placed at passage points at the airports.

Mask use

Wearing a mask is obligatory at all points at the airport as of your entrance. Masks with one-way valves or vents are not allowed.

Physical distance

Lines are marked for your safe physical distance. You should keep a physical distance of at least 1.5 meters.

Hand sanitizers

Hand sanitizers are placed at passage points at the airports.

Fever check

Please note that your body temperature will be measured at the airports in Türkiye before your flight.

Protective panes

Panes are placed at all the counters in our service points, in order to keep a safe service distance between our employees and you.

Equipment for personnel

All personnel at the airport use masks and other necessary personal protective equipment.

Fever check

Please note that your body temperature will be measured at the airports in Türkiye before your flight.

Protective panes

Panes are placed at all the counters in our service points, in order to keep a safe service distance between our employees and you.

Equipment for personnel

All personnel at the airport use masks and other necessary personal protective equipment.

No-contact check-in

You can carry out your no-contact check-in and baggage check-in procedures at our counters without exchanging your passport or ID card.

No-contact self check-in

If you have a domestic flight, you can perform a no-contact check-in at our kiosks at the airport.

Automated baggage check-in

If you have acquired your boarding pass beforehand, you can check-in your baggage with no-contact at airports equipped with Automated Baggage Check-In kiosks.

No-contact check-in

You can carry out your no-contact check-in and baggage check-in procedures at our counters without exchanging your passport or ID card.

No-contact self check-in

If you have a domestic flight, you can perform a no-contact check-in at our kiosks at the airport.

Automated baggage check-in

If you have acquired your boarding pass beforehand, you can check-in your baggage with no-contact at airports equipped with Automated Baggage Check-In kiosks.

Passport control

In order to keep physical distance at passport controls, lines are drawn at 1.5 meters intervals and necessary measures are taken to ensure these are kept to.

Passport control

In order to keep physical distance at passport controls, lines are drawn at 1.5 meters intervals and necessary measures are taken to ensure these are kept to.

Boarding the aircraft

Equipment for employees

Before each flight, our cabin crews take a temperature check, and are provided with masks, glasses, gloves and personal protective equipment for in-flight use.

Mask use

You must wear a mask during all processes including boarding the aircraft. Masks with one-way valves or vents are not allowed.

No-contact boarding

Physical distancing rules must be followed while boarding the aircraft. Passengers will be called to the check point in small groups and all controls during boarding will be performed with no-contact.

Equipment for employees

Before each flight, our cabin crews take a temperature check, and are provided with masks, glasses, gloves and personal protective equipment for in-flight use.

Mask use

You must wear a mask during all processes including boarding the aircraft. Masks with one-way valves or vents are not allowed.

No-contact boarding

Boarding point

Boardings will be carried out via passenger boarding bridges. Necessary physical distancing measures are taken in apron buses, which will be used in exceptional cases.

Boarding order

In order to minimize crowding in the cabin, the boarding will be performed in order, starting with the last row.

Boarding point

Boardings will be carried out via passenger boarding bridges. Necessary physical distancing measures are taken in apron buses, which will be used in exceptional cases.

Boarding order

In order to minimize crowding in the cabin, the boarding will be performed in order, starting with the last row.

On-board

Thorough cleaning

After each flight, all contact points in our aircraft including tray tables, armrests, belts, screens, controllers, overhead bins, air vents, reading lamps, side panels, windows, lavatories, partitions, magazine racks, decorative panels and cabinets are thoroughly disinfected by special teams. Our aircraft are disinfected once again by a two-stage special disinfection procedure called fogging upon their arrival at our hub, and made ready for their next flight.

HEPA filters

HEPA (High-Efficiency Particulate Air) filters in our aircraft uses a special filtration system that can remove 99.97% of all particles whose diameter is up to 0.3 microns in the air.

Air quality

During our flights, cabin air is constantly cleaned by hospital-standard HEPA filters. With this filtration system, the air is completely renewed about every 3 minutes.

Thorough cleaning

HEPA filters

HEPA (High-Efficiency Particulate Air) filters in our aircraft uses a special filtration system that can remove 99.97% of all particles whose diameter is up to 0.3 microns in the air.

Air quality

During our flights, cabin air is constantly cleaned by hospital-standard HEPA filters. With this filtration system, the air is completely renewed about every 3 minutes.

Clean air-flow

The systems our aircraft equipped with release the clean air inside the cabin through air vents and withdraw it from the lower part of the cabin, sending it to HEPA filters and outside. Thus, the air inside the cabin does not travel horizontally between the seats.

Hygiene experts

Hygiene Expert cabin crews will be appointed in our flights, in charge of lavatory disinfection and enforcement of all on-board hygiene and social distancing measures.

Mask use

Wearing a mask, covering your mouth and nose during the flight is mandatory. You can use a surgical mask. Masks with one-way valves or vents are not allowed. As single use masks have to be changed every 4 hours, if you are using one, you should keep sufficient number of masks at hand. Used masks should be put into personal waste bag without touching the front surface of the mask.

Clean air-flow

Hygiene experts

Hygiene Expert cabin crews will be appointed in our flights, in charge of lavatory disinfection and enforcement of all on-board hygiene and social distancing measures.

Mask use

Hand sanitizer

There are hand sanitizers in lavatories in all our aircraft.

Hygiene kit

You will be provided with a “Hygiene Kit” consisting of a mask, an antiseptic tissue and a hand sanitizer. (The kits in short-haul flights include a mask and a antiseptic tissue while the kits in long-haul flights also include a hand sanitizer.)

Catering

Due to high hygiene rules, we offer different catering options depending on the flight duration.

Hand sanitizer

There are hand sanitizers in lavatories in all our aircraft.

Hygiene kit

Catering

Due to high hygiene rules, we offer different catering options depending on the flight duration.

Hygiene of textiles

All textile products are washed at professional facilities in high temperatures with allergen-free special chemicals approved by the authorities, and packed by automatic packaging machines.

Blanket service

As part of hygiene measures, blanket service will be provided only on flights of 4 hours or longer.

Pillow service

The pillow service is available on all flights and to Business and Economy Class passengers.

Hygiene of textiles

All textile products are washed at professional facilities in high temperatures with allergen-free special chemicals approved by the authorities, and packed by automatic packaging machines.

Blanket service

As part of hygiene measures, blanket service will be provided only on flights of 4 hours or longer.

Pillow service

The pillow service is available on all flights and to Business and Economy Class passengers.

Publications

As part of hygiene measures, our printed in-flight publications will not be distributed, but you can reach all publications, newspapers and magazines via PressReader application, and at pressreader.turkishairlines.com 24 hours before and after your flight.

Headphones service

Denon earphones for Business Class passengers and headphones for Economy Class passengers are available on transoceanic flights. Philips earphones for Business Class passengers and disposable headphones for Economy Class passengers are available on other international flights.

In-flight entertainment system

By clicking "About Covid-19" section in our in-flight entertainment system Planet, you can reach videos in 12 languages from reliable sources shared by authorities.

Publications

Headphones service

In-flight entertainment system

By clicking "About Covid-19" section in our in-flight entertainment system Planet, you can reach videos in 12 languages from reliable sources shared by authorities.

Companion application

You can use the "Companion" application in our aircraft with available Wi-Fi, and control remotely the in-flight entertainment system by using your mobile devices.

Companion application

You can use the "Companion" application in our aircraft with available Wi-Fi, and control remotely the in-flight entertainment system by using your mobile devices.

Disembarking the aircraft

Disembarking

Exiting the aircraft will be conducted in line with announcements and directions from the cabin crew. To maintain social distance, passengers must wait while those from the rows in front of them disembark.

Disembarking

Disembarking the aircraft will be carried out via Passenger Boarding Bridges. The social distance arrangement is in place for shuttles to be used when required.

Controlled baggage claim

New regulations have been put in place for baggage claim process in order to reduce physical contact.

Disembarking

Disembarking the aircraft will be carried out via Passenger Boarding Bridges. The social distance arrangement is in place for shuttles to be used when required.

Controlled baggage claim

New regulations have been put in place for baggage claim process in order to reduce physical contact.

As a member of the Star Alliance, we adhere Commitments on Health and Hygiene policy.